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  • I wanted to keep my hope alive and tried to stay optimistic about my experience but unfortunately it was every move that caused me to feel terribly let down. The only upside to my experience was the wait was less than they said it would be. My family and I ate dinner here on Tuesday around 7PM and waited less than 10 minutes for our table. That was the best part of my experience! Our host sat us but wasn't taking the time to pay attention to us rather he was looking around for clear tables to call in. He tossed the menus on the table and left. Then a server approached us saying our server would be right out. It took our server about 5 minutes to acknowledge us and then said he would be back to take our drink orders. He then disappeared for about 15 minutes and we didn't have any waters or biscuits at our table. At this point the table next to us had already had their drink orders taken and biscuits set down. It was becoming upsetting that we saw all the servers doing their duties attending to their tables but our server was MIA!! He finally reappeared to take our drink orders and we already knew what we wanted to eat so we ordered as well. He said he would be back with our waters, salads, soups and biscuits. He comes back about 10 minutes later with out waters and plates and said he would be back with our starters. It took him another 5-10 minutes to bring out our starters and never checked on us again. He proceeded to come back after about 15 minutes saying our main course would be out shortly. It took him another 10 minutes for other servers to bring our meal out!! I was at this point furious! Our waters hadn't been refilled, our server never checked on us and he was overall missing most of the time! And it wasn't just our table he was neglecting it was all his tables! Overall, this experience was a disaster! The service is terrible! I wish a manager had approached my table because they need to know there is a major area needing improvement! Step up your game Red Lobster! I definitely prefer the Red Lobster on Eastern and Flamingo! They are awesome!
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