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  • Impressive and helpful staff Looking to buy a couple smartphones for Christmas, my wife and I stopped in this Verizon store for help. Carlos helped us as and impressive in his understanding of everything from devices to billing cycles to plan features. Some specifics: 1) I received an email about some discounts for the holidays. At first, the system said they couldn't be stacked. I watched Carlos try multiple ways of doing the order and he found a way to make it happen in the Verizon system. An average sales person would have given up. 2) When Carlos noticed we were one day away from our billing cycle, he recommended we come back the next day, in order to avoid a billing period charge for only one day of difference. 3) When the store didn't have the right models to sell, Carlos also gave up the order to staff at another store without a second thought, so long as we got what we needed. The sale went to a girl at the 99th & McDowell Verizon store. She was just short of helpless and actually made an error that caused us to have to return. 3) Wanting to avoid the manager and staff at the 99th & McDowell Verizon store because of their ineptness, we returned to the Dysart and I-10 store. Carlos noticed us in the busy gaggle of people, swung over to check, and apologized he couldn't help since he was with other customers, But, he and the manager got us connected with the service desk staff, who started working on fixing the problem created by the 99th & McDowell Verizon store. Our wait to be helped was about 15 minutes-- understandable given the post-Christmas crowd. 4) Josue and the manager decided to reissue us pins. Josue went through the process, made the hardware changes, tested multiple times on both phones to confirm, and kept things moving for us. This is the best experience I've had with a carrier, much less their store. They listen, are attentive, and communicate with you through the process. Most important, you get what you are looking for in the end while feeling you are a priority. If not for the crowd and (understandable) waits, I'd give them a perfect score. They were THAT helpful.
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