Ordered online for pickup at 7. I got the spicy garlic chicken, wife had the fall salad. We also ordered focaccia and a juice. There isn't a specific place for online order pickup. I asked the "cashier" about my order and she said it wasn't ready.
I watched people come in off the street and place orders and get them before us. I waited till 7pm before asking about our order again. This time the worker simply dismissed me since she hadn't called out any orders. At this point it's been over a half hour since we ordered online. A couple minutes later to her credit she asked me what my order number was, it was done and had been sitting on the back shelf for maybe 10 mins. She hands it over but forgets the focaccia and drink. I remembered the drink (because it was $6, hard to forget). But I also forgot about the focaccia.
Wife's salad looked awesome though. They forgot onions on mine but it was good, even if a little cold.
I recommend ordering in person, and sticking with the salads.