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| - I have been a patient of Dr. Doug (Douglas L. Cunningham) for many years. I use to see him from the age of 19-23 at his Scottsdale location. Unfortunately he only sees patients at this location one day a week. I changed insurance for a few years and couldn't see him anymore. But about 8 years ago I got new insurance and went back to seeing him, however in his Phoenix location. BEWARE to all. His office is a human cattle call. Several times I have had to cancel my appointment only to find out that his scheduling staff didn't bother to remove me from the schedule and then I was charged for a no show fee of $35 at least 12 times in 8 years. I am NOT asthmatic, but every time I go into his office they insist that I get a breathing treatment. I was put on testosterone therapy, and with my old physician he taught me how to give myself the shots, but Dr. Cunningham says he wouldn't prescribe testosterone for self administration because I might be tempted to use the needles for other drugs. EXCUSE ME??? I'm not a drug user and was being treated like one. 6 months ago Dr. Doug ordered an MRI STAT, which I knew required prior authorization from my insurance. I figured it would take 48-72 hours to obtain this, not 18 days. When does 18 days equal STAT? Then when I called after a week of waiting insisting that something be done, his office manager called me and proceeded to YELL at me over the phone about how I made her staff nervous and close to crying. I'm sorry, but this is my health we are talking about. I don't really care who I make cry to get a STAT test done in an adequate time frame. When I finally got the MRI, I asked the facility to see the authorization form only to find out it had been approved 3 days after the order and Dr. Doug's office had sat on the authorization for 15 days. My final straw was last week. Monday I saw Dr. Doug for a routine check up and blood work, everything was fine. 2 days later I woke up with a sinus infection and ear infection (which I get 4-6 times a year and have most of my life). I called the office requesting an antibiotic and ear drops only to be told someone would have to call me back. No one called back that day so I called on Thursday, I was told I would have to be seen even though I had just seen him 3 days prior. The soonest I could be seen was a week away. I said unacceptable and demanded Dr. Doug call me back. Of course no one did. Friday I called 6 times trying to get some medication only to be told NO NO NO NO NO NO NO. I finally went to the office in tears begging for something. I was given a mild antibiotic and told that was all I was going to get. Over the weekend I spiked 102 and 103 degree temps and finally went to an urgent care only to be told the infection was so bad I needed and antibiotic IV infusion. I filed a formal complaint with my insurance and with the Arizona Board of Medical Examiners today and am in the process of changing my Primary Care Physician. I wouldn't recommend this office or Dr. Cunningham or any other provider in his office to my worst enemy unless being treated with total disrespect and like a drug addict is your forte.
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