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| - Went to Captain Steve's on Saturday, 3/7 for my friends daughters birthday. It was a large party of about 20 people. She called and they said to come at 6:00 pm. We arrived about 30 minutes early and we were seated on time. After received a group hymnal session and being blessed by the waitress we were pretty hyped. An hour later when our orders had not been taken our spirit began to deflate. Once the orders were taken, another hour passes and no food at all. Most restaurants wait until all of the food is prepared before bringing out the plates. So after waiting and hour, my husband asks what's the hold up and she says that it's the broiled plates that's holding everything up, really??? After about 15 more minutes I suggested to the actual waitress who was serving our table, in a very calm and cordial way I must add, if they could just start bringing out the plates as they were completed. She snapped and said "honey, y'all are not the only party here. We have 3 other parties that I have to take care of". I was proud of myself and didn't snap back and instead told her that I understand, but we've been waiting over and hour for our food.
Meanwhile, all of the seats around us are being filled and they're eating!! I'm watching the carry out area and people are coming and going like crazy. We have children in our party and even the kids meals were not fulfilled. After being there for over 2 hours now, the father of the birthday girl approaches the Asst Manager, Mike and explains the situration. He says that he can't do anything and that he'll get the Manager. Do you think he ever moved from the hostess desk, nope. He stood in birds eye view of our talbe the entire night and never retrieved the manager. He was like a sack of potatoes that could not be moved.I asked the waitress again about our food and she says it'll be ready in 20 mins. We sat before 6:00 and now it's after 8:00pm. We should have just walked out, but by then it was too late to go somewhere on a Saturday night and be seated. We finally get our food and the broiled food that was supposedly holding up everything was not even hot. It's a fried food joint, it only takes about 15-20 to broil fish and even less time to fry it. What takes the cake is that it tasted like fish soaked in water. My husbands and I food was supposed to be blackened, instead it was sprinkled lightly with some type of seasoning that looked like paprika, but had absolutely no taste at all. All of the food finally trickled in except the kids meal. So a 5 year old was the only one still at the table waiting on a kids popcorn shrimp dish. The food was the worst seafood that I've ever had in my life. No one finished their meal. Then the other waitress comes back and sings another hymn, I guess to soften us up for the wait for the tickets. The nail in the coffin is that each ticket was of course charged a 15% gratuity and not one person came over in over 2 hours and 45 mins to apologize for the waiit or say thanks for being patient. My husband was right. He said when all of the singing started that they were softening us up for a bad experience. I guess with one waitress serving multiple tables, one bus girl and one food delivery person bringing out the plates, you can't expect much.
So if you decide to try this restaurant anyway, just remember that I warned you. You'd better go in with low expectations or you'll be extremely disappointed. This place is a "0" star, but you have to give it a rating, so ergo the "1" rating.
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