I too was scammed by these criminals, booked and paid for a hotel room for a popular convention, then learned they canceled the reservation a month prior to the date. Have to have my credit card company fight to get refund because the assholes refuse to take a phone call. It appears there are enough reviewers with similar experiences that I will begin due diligence to initiate a class action lawsuit and put these lowlifes out of business. I am pursuing this criminal larceny across interstate lines with both Federal and NV state authorities. Beware!!!