| rev:text
| - Until my experience tonight this was "our restaurant". My two kids and I go on "dates" and CPK was always our favorite place! Unfortunately as a person of integrity I can't give them my business anymore. I have always tolerated the few things that irk me because my kids were happy and we had fun. My main concern was always that they are a family friendly chain (kid menu, high chairs, crayons, etc.) but the young staff have little to no idea how to serve a table with toddlers. For one you don't put hot pizza plates directly in front of them and it's helpful to remove all plates when we are finished as a table with toddlers needs as little on it as possible. Before you start thinking I'm an entitled mom looking for special accommodations let me explain. My children are held to a very high standard in restaurants. There is no running, throwing, standing on seats, or disturbing other guests, etc. I even clean up the floor before we leave and never tip under 20%.
Tonight was a very special evening we had planned all month: Santa day!! Plus we were going to stay for the parade at 6:00. The line was long for Santa so we decided to eat first although keeping clothes photo clean was going to be tough. We sat down, ordered our drinks and then I took my kids to the bathroom and to wash our hands. When I returned I had a new server who was taking over for the previous as he was leaving. Ok, no problem that's pretty common. The restaurant was not very busy at this time. (4:30 ish) After the usual to be expected struggles (drink that didn't arrive until I asked for it again when the manager brought out our dinner, no plates being removed, no water refill) I was asked, "are you planning to order anything else because I'm almost done?" I told her the kids would probably have their ice cream after dinner but that would be all. She said "ok I'll bring it right out." I was ok with this I guess even though they were still snacking on dinner. She came over with the ice cream and the check and within 2 minutes I handed her my card. She boxed up my pizza and brought the slip back. Because I was juggling two toddlers with ice cream and trying to keep them clean and wiping up spills so the bench wouldn't be sticky for the next guest, I didn't sign it right away. About 3 minutes into eating dessert a different girl came by and said "are you all set with your check?" I replied, "she ran it, yes, but I haven't signed yet." To which she responded, "well could you? I want her off my clock."
While this may not seem like a big deal, it most certainly is. I was a waitress for 12 years and I can tell you, you don't rush a guest like this. I never would have even approached a table sitting with an unsigned bill until at least 20 minutes had passed and that would be after continuing to check in. I had the unsigned slip for under 5 minutes! Further, we were still eating and drinking. We are your customers until we leave, NOT until you take my money. Aside from rude, it was unprofessional. "I want her off my clock."???? Really CPK you already cut my first server and 30 minutes later you are that desperate to cut another that this is how your staff talks to repeat customers?? I took the signed slip to my waitress and told her that I found this approach very rude and that we would not be coming back. She said nothing, nor did she make any attempt to apologize even as I was still at the restaurant for a few minutes putting my kids coats on and getting my daughter in her stroller. She still got her 20% and I cleaned up our table and stacked the dishes, but we will not be coming back. I work too hard for my money to give it to rude people. So I hope you saved your $1.30 by getting that waitress off "your clock" and ruining our date.
I asked the bartender on my way out if he knew the name of the front of the house manager that night and thought it was Dina. She didn't seem to fit my description though so in hindsight I'm wondering if the rude girl I thought was a manager was just a fellow waitress "helping out" by moving customers along - I'm not sure which is worse.
The 3 stars are for the food (quick and tasty)
I would like to add that the manager on site that evening, Dina, contacted me after posting my previous bad review. She was FANTASTIC! I feel completely confident that my concerns were addressed with the appropriate staff members and I am happy to say we'll get to go back for more dates!! I know not all employees are going to behave perfectly. All I can ask is to be heard and I feel confident that I was. Thank you, CPK for hiring a dedicated manager
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)