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  • Don't go here period. My wife went here last week for a mystic tan. You go into the room, leave you clothes and jewelry on the chair, and go in the booth. Her wedding ring fell on the floor when she was getting dressed after the tan. She was busy and realized that it had fallen on the floor so called them immediately while we were running errands afterwards. They put her on hold for ever even after knowing how scared and heartbroken she felt about it being on the floor of the room. We drove there and the manager that was there when my wife was there, the only person working there at the time, had already left. She had cleaned the room and other clients may have been in the room. Told the girl at the counter that we wanted to speak to the manager right away and of course she never answered her phone or called the location back. Look, we are intelligent people and realize that we may never see the ring again. However, the way a business deals with a situation is the key. Simply be responsive, show you care about your customers, take something like this seriously, and so forth. They did NONE of the above. The manager never called us back even though I told the girl at the counter that I would speak to my attorney. As a rule, if you tell 10 people that you hated the service at a business they will in turn tell 5 or 10 people. Ultimately, one bad experience can cost a business 50 - 100 lost customers. I have about 1,000 contacts in my address book - friends, family, colleagues, clients, and the like. Guess what Jamaica Me Tan you probably just lost 5 - 10 thousand potential customers because your staff was unprofessional and couldn't show us the least bit of care. They could have offered to call the customers that had used that room, called management to respond to us (someone beyond the young girl manager), or anything. They didn't and I am talking to my attorney. Whether they are liable for the ring or not isn't my concern anymore. The ring was expensive and more importantly has a sentimental attachment. They just frankly didn't care at all so it's only fair to let people know what they are getting for their hard earned dollars. There are tons of tanning joints so go somewhere else.
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