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| - This past Sunday evening my husband and I decided to take his parents here after we had a great experience a few months ago; that was an HUGE mistake and embarrassment.
We called to make a reservation around 6:30 and were told they don't take them for less than 6 people but, if we were headed there soon it wouldn't be a problem as they weren't busy. The lady told us to just call when we got close and they'd make sure there was a table available. We immediately hopped in the car and called as instructed only to be told there was now an hour wait. What??? She indicated to still come and it shouldn't really be that long.
We arrived, gave our name and waited in their back yard. As we waited and waited, we witnessed a hostess seat a party of 4 that did not have all of their diners with them but, she told them that was fine. What?? Since we had our entire very hungry party ready, my husband went to ask the hostess what was up with that. She did agree that all members of the party need to be present before seated but, did not ask the 2 men to wait back outside until everyone arrived. Instead she told us it shouldn't be much longer. Frustrated, we waited some more (about a total of an hour) until finally being seated on their wobbly little stools.
The food was good, the waitress was nice but, the real kicker was when the bill came. I normally quickly look at a bill and pay it but, this time I noticed my husband's soda water was $12 (we were charged every time she refilled it), 2 orders of tiny tacos were over $30 and even more insulting a charge for more tiny pieces of toast (more=maybe 4 slices).
I called over the waitress to ask about primarily the ridiculous amount for soda water and she at that time told us it's because it's from a bottle. What? We weren't told it was a bottle when we ordered it nor did a bottle come to the table like my father-in-law's coke. She said she'd ask her manager about adjusting it. A male manager came over that was strangely confrontational and beyond rude for such a situation, explained the whole bottle thing and would be able to take 2 of the charges off (there were 4 total). I told him that was unacceptable as we were never told we were ordering a bottle to begin with much less each time the waitress automatically refilled it. I also informed him that our experience had started off horrible, that we are locals entertaining our parents. **This is also the time I signaled our parents to leave** He seemed to be deaf to our concerns as his demeanor never changed and no apologies were given. He told us "fine but, you'll still have to pay for one".
Now Folks, you may be asking "B**ching about soda water? Really?" Yes, because I have ZERO tolerance for liars and scammers (even here in Vegas)!
Due to his lack of customer service as a manager, he could care less about us nor our horrible experience. He adjusted the bill and came back silent. NEVER EVER apologizing. However, I did hear him ask the table behind us if everything was ok and if they needed anything.
This place is a complete joke. It belongs on The Strip where they can get away with overcharging and nickeling and diming guests or at the very least rethink their business practice that currently has a total lack of customer care.
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