This store has gone downhill gradually over the last year. The associates are extremely distant and spend more time talking to each other while people are in line waiting to order. I stood in line staring at a Starbucks associate for up to 5 minutes while she stood talking very loudly about something that had nothing to do with work. The store was also very dirty. There was milk and sugar all over the condiment station and trash was spilling over. The cleanliness may have been isolated but every associate's lack of care for customers is what really keeps me from coming back. I used to stop by this location every day but now it's about twice a year. I choose to give my business to the Caribou located feet away. The Caribou associates KNOW how to treat customers. The Caribou associates call me by my name promptly, they remembered my usual order on the THIRD VISIT, and are able to laugh and have fun with the Caribou customers while providing stellar service. Things HAVE to change for me to return to Starbucks otherwise I will continue to visit Caribou where I am treated like a valued customer EVERY time I walk into their store.