So my teenage daughter and I both have horrible colds at the moment and hot soup sounded great for a late lunch. Cafe Zupas was her idea and I thought it sounded great.
Note that I went to the Cafe Zupas at 3877 S Gilbert Road, Gilbert, AZ 85297 at 3:45pm on February 15, 2017. (FC#1236)
I ordered a crab sandwich combo with Tomato Basil soup and Orzo pasta. I also ordered the Chicken Enchilada Chili soup for my daughter. Note that at the soup counter the Tomato Basil soup comes with FREE Orzo pasta and the Chicken Enchilada Chili soup comes with FREE tortilla strips per the sign on the counter - no mention of portion size or quantity. I also ordered a side of cheese for both soups which I knew was an additional charge - not a big deal. I also ordered a slice of Creme Brûlée Cheesecake.
The manager appeared to be ringing me up. I simply asked for "a little more Orzo pasta" with my soup after noticing the side cup didn't have much in it. Note again that the soup counter sign says FREE Orzo pasta with the Tomato Basil soup. The manager proceeded to have this sh!tty grin on his face and says "sir, the soup only comes with a small spoon size portion of Orzo pasta. Any additional will be an additional charge. Okay?" I passed on the extra Orzo pasta but hell no that's not okay Mr. Manager.
Cafe Zupas can take their $22.37 portion of a sandwich, half soup, full soup and cheesecake and shove it.
Never again Cafe Zupas! Oh, and by the way, both soups were delicious but the hot crab sandwich flavor was average at best.
Quit trying to be cheap and take care of your customers.
Never again Cafe Zupas!