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  • I've taken about 2 weeks to cool off after bringing my dogs to Nathalie's Salon in order to write a review that is fair and not just rage driven. Here is that review. My husband and I just moved to town and I found Nathalie's via yelp. I decided to bring my pups to her because of all the positive reviews she has received. When dropping off our two dogs my husband gave the groomer specific instructions as to how the grooming should be done. We have 2 Australian Shepherds which are double coat dogs and are known for certain physical features like the feathers on their hind legs and ears. The groomer was instructed to maintain the feathers on my Mini Aussie and cut 1" off her entire coat, trim her nails and furminate her. When I picked her up she was shaved with only 1" of hair left on her entire body total, and both her ear and hind leg feathers were gone. I was shocked to see her and saddened and Nathalie's team did nothing to assuage my sadness but say that my husband must have messed up in telling the groomer what to do. Now insulting a person's husband and diverting the blame for the mistake was bad enough then I saw our other dog a standard size Australian Shepherd and I almost cried. This poor old man dog, he's 13, was supposed to receive a "puppy cut" which is his usual style for summer. This entails the use of clippers down to a fairly short length but still fur; imagine what puppies look like. Well a puppy cut we certainly did not get but rather a bic cut, where his skin was visible and he looked like he'd undergone radiation therapy. My poor dog was so bald that we feared taking him outside in the bright Las Vegas sun as he would get sun burnt. Oddly enough they butchered his haircut, but left all of his legs from the knee down fluffy as if he were wearing boots. He looks ridiculous and we feel like horrible dog parents for taking him to be tortured like that. Did Nathalie's offer any sort of apology or compensation for their horrendous mistakes? Nope! Also while standing in the salon waiting for my pups I decided to look at their daycare area in case I'd want to bring my Mini Aussie for some indoor fun on a hot day. What I saw was about 20 small dogs laying in literal squalor. There was feces and urine in at least 8 different locations and the dogs beds and blankets were touching the waste. Why are there only 2 people running a business like this that requires a high level of attention to hygiene in order to prevent the spread of deadly diseases? If you love your fur babies like I do, please do not take them to Nathalie's, you'll end up regretting it.
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