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| - 05/16/2010
I paid for a round-trip voucher as part of a package deal to Las Vegas. I called the day before our departure to find out how to meet our transportation. The woman who answered was incredibly rude and short with me on the phone...she said that I would not need to call until 24 hours before I was leaving Las Vegas. There would be someone at the airport to help me. We did find the Gray Line Tours Ticket office immediately and we were put on the Shuttle Bus right away. We had a fantastic driver. However we were staying at the Encore on the strip and we were the last drop off which took one-way over 1 hour. 24 hours before we leave we call and schedule our return pick-up. We were told to be outside at 1:30pm. So, at 1:25pm we went out to wait. At 1:45pm, there was still no shuttle...so I called. Another women answered and explained that the drivers were given a 15 min. window. I said fine...however let us know how much longer. I was on hold for over 5 mins. She came back and said the driver is on his way however he is caught in traffic. I asked her if I could have an ETA and here is exactly what she said, "Ma'am the driver is caught in traffic I cannot predict the traffic, he will be there shortly." Unbelievably rude...so I said..."look you told us to be here at 1:30pm, we were here when scheduled, we are trying to catch our flight. I just want to know how much longer we need to stand here." She said, "Have a nice day, Ma'am". So, at 2:15pm when there is still no shuttle we call Travelocity who we booked through. They were unable to get anyone on the phone. So, we call Gray Line back and the woman says,"why did you wait so long to call...the driver has already come by!" We said impossible we have been standing here for an HOUR! They did eventually pick us up! They are worthless and I would rate them ZERO Stars if not for the 1st nice driver. I would not spend another dime on them!!!!!!!!!!!!!!!!!!!!!!!!!!
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