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| - I got an oil change at Brake Master's (with appointment) in early fall. They get three stars: the average of five stars for speed and convenience and one star for trying to lie about "repairs" that clearly weren't needed. They see a woman walk in alone and there's an automatic target on her back, as they assume she can easily be conned. Not this time, guys. They took the car in on time for the oil change, honoring the appointment. Soon a guy came back and told me I had an obvious coolant leak! Ha, ha! Um...If there WERE a coolant leak, A) there would be puddles on my garage floor and B) there would be that telltale sickeningly sweet burning smell when I drove it. I'd had no problems with coolant and continue to have none. So, that didn't work. They couldn't get me to pay for the recommended "coolant flush" and "diagnostic testing". Then the guy said, "Your brakes are really in bad shape and worn away. They're 90% gone". That's hysterical! I'd JUST had my brakes done a few months before. And, I am all-too familiar with the signs of bad brakes: grinding, thumping, shimmying, squealing, or other such "symptoms". I had none of that. I knew that was lie number two. I said, "just the oil change". But the oil change had already been done! (I guess they figured they'd try the "needed repairs ploys" AFTER doing the oil change). So, I got to leave with my car and its perfectly fine brakes and well-working coolant system just about 20 minutes after I'd arrived. The bottom line is: If you are female and go in to Brake Masters by yourself, be prepared for them to lie to you so they can do unnecessary repairs and make more money. (Shame on you, Brake Masters). But, if you know how to spot a lie, and you want a quick oil change, certainly go here. Just make an appointment first.
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