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  • My main challenge with this dealership was that they were inflexible. Their online price (lower than the sticker price on the car if you just walked onto the lot) was "rock bottom" and they would not go any lower. We asked for some other concessions if they left no room to negotiate, and got offered one free oil change. We looked at other dealers but this car had the best options... and suddenly, their "rock bottom" internet price dropped online. Apparently this happens automatically based on comparisons against other offerings in the market, etc - but that's what we were telling you when we tried to negotiate the price! During the negotiation process, after asking repeatedly, we were told the tires on the car were replaced when it came in to the dealsership. When I picked up the car, I heard a noise in the A/C and was told not to worry about it, if it persisted I had 30 days/1,000 miles to bring it back under the warranty. I got the car evaluated by another mechanic who confirmed (a) the passenger blower fan was causing the noise and (b) the tires were NOT new and were likely original to the car at almost 60K miles. When we took this information to the dealer (on a Monday, during our work hours, because they were not available to discuss on Saturday and are closed Sunday) we spent almost 2 hours and the end result was a big NO. They say they can't hear the noise, and to come back if the A/C actually breaks for it to be covered by the warranty. They say the tires are "like new" and pass inspection, which may be true, but is NOT what was promised. They say the oil was changed, but the car says it was not. Their offer? They would happily change my oil if I use my free oil change. No offer to check my A/C, not even an offer for a discount on new tires. Just a "sorry, I can't control what all of my sales people say during the sales process" from a manager, and a halfhearted apology. Overall, very disappointing. I love my car even though the fan noise is driving me batty, I just wish it had been at another Ford dealership in the area so I could have dealt with better people.
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