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  • What a fiasco! Ok, granted, my fault! When they said a 45 minute wait - we should have gone to the keg or elsewhere but we waited... As entertainment, I held the door for people coming and going and was red lobsters greeter (brought me back to my retail days lol) We were seated and served by Stephanie. Table of 4, by this point we have been at red lobster for an hour. We all ordered drinks and our meals as the restaurant was very busy. 2/4 drinks came to the table. Waitress stated that they had to go to the store to get ingredients to make the other two drinks. 20 minutes pass and no Stephanie. She comes back and asks how everything is going and then remembers the drinks, goes back to the bar to get the other two drinks. Waited another few minutes and we asked if we can have some biscuits as its 8:45 and we got to the location just around 7:30. She said we were on the waiting list for bread... She brought out our salads and then the biscuits shortly after. We waited another 20 minutes for our food to come out. The food at red lobster is good but we left at 10:15 pm! Almost 3 hours! I don't think anyone in the restaurant was upset, rather iterated to even care of the lack of efficiency of floor staff. Customers were not impressed and the servers looked tired. I don't think the general manager scheduled enough staff. Maybe take one of the three front greeters off the desk and have them talking to customers because there is no need for three people at the front! I know it's not fast food but 3 hours, really? The server even mentioned it was a fast night for service!? What? It is sometimes worse? Ps they charged for my birthday cake because my table said it was my bday lol $7.50 ! Haha please notice there is minimal mention of food. I love waiting, said no one ever! #operationalfail
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