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  • I wish I could give this place a better review, because the people were quite nice, but after my experience I just can't justify it. Started off because my brakes were extremely hard, so took it in, and was told I needed a new power booster. One of the service managers was nice enough to take me home and pick me back up, and $540 later, I was on my way. However, when driving the next day, I noticed a terrible thud sound that my car has never made before. Called Brakes Plus immediately and was told to come in at 9am the next morning. They did not find a cause all that day, and it was not until the NEXT AFTERNOON that they called and said that they had caused an oil leak with their previous work, but they were not sure that that was the cause of the thud, and if it wasn't they didn't know what it was. However they assured me that they would fix the oil leak they caused free of charge. The only caveat was that it would be two more days before the part came in, and they could fix their mistake. Now forward to two days later, and it will not be ready for one more day! For those of you counting, that is FIVE DAYS that I have not had my car, for a mistake that Brakes Plus made!! Not only is this completely unacceptable, but they have also not offered a discount on my service for the inconvenience, or a rental car. Due to this experience I would not recommend this Brakes Plus to anyone.
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