"BAIT AND SWITCH". This pretty much describes this company overall. I've been on Yelp for several years and this is the first time I am writing a review so you clearly understand my frustration. Like others, I really wish I had read the Yelp reviews first before choosing them. In short my story goes like this.. When I first called them, their quote was no where near my best quote. They give me a call back few days later saying they can offer a better quote. I sign a deal with them only to get a callback 1 day before the actual move that there was an error in estimating the quote and I need to pay $500 more!! They infact said that if I can't pay the extra $500 they will be cancelling the move. Remember, this was just 1 day before the actual move! I tried calling other movers (whom I had really good offers from) but it was too late. I was forced to deal with them and went ahead with the move as my dates were not flexible. I also paid extra $500 for a full service move (packing material included) but on the day of the move, driver arrived expecting me to pack my stuff and have it ready in boxes. I ended up paying $800 for packing materials despite being promised that I won't have to pay anything over $500. Finally I pay the amount in cash and the driver reports $300 less to the company. I wait almost a month for my stuff to arrive (despite being promised a guaranteed delivery in 10-14 days). Finally when my stuff arrived, driver expects me to pay the extra $300 which the previous driver knocked off at pick-up. I talked to the manager who was just refusing to listen to me and started yelling over the phone. At this point I felt humiliated enough and decided to just close this deal by paying the extra bucks. Overall it was a nightmare dealing with them which costed me almost $1000 more compared to other moving companies. If you want to save yourself some money and self esteem please stay away from this company!