I've been a customer since they opened and of the owner for a few years before that, when he worked at another salon. I have always gotten great service. Everyone is friendly and accommodating and everything is immaculately clean. There are nail salons in this city on every corner, most of which make you feel like you're on an assembly line and you never see the same person more than a couple times. I prefer to go to a family owned business like this that strives to be a quality salon.