| rev:text
| - I recently attend a Wizard Con event in Las Vegas, NV from March 18, 2016 through March 20, 2016. Prior to the event, on September 15, 2015, I purchased regular VIP passes for three people. These were $199.95 each.
I purchased photo ops on March 18 for "The Agents of Shield" and "WWE Paige"; the people working the photo ops admissions table told us that they would place VIP patrons ahead of the General Admission patrons during the lineup for the respective photos.
On March 19, at the time of the "The Agents of Shield" photo op, we arrived 15 minutes ahead of the lineup time. A dark-haired bearded man working there told us to come at the designated time [10:45 a.m. line up]. When we returned, there were people already in line. They did not allow us to move to the front of line because we had to wait with General Admission. When we asked the dark-haired bearded man, "What is the purpose of VIP if we're considered the same as General Admission?" His reply, "Customer Service is over there if you want to complain."
At the time of the "WWE Paige" photo op [12:30 p.m. line up]; they called the Paige VIP patrons to get in line first. This is what we expected since that is how those special VIP packages work. Then they called General Admission to get in line next. Again, we asked a different employee, "What is the purpose of VIP if we're considered the same as General Admission?" The reply, "I don't know, I just work the photo ops."
I spent approximately $600 for VIP passes that was only good for getting us into the convention 30 minutes early. If I knew then what I know now then I would never have purchased photo ops nor would I have purchased VIP passes. The experience was a complete 180-degree difference from the experience we had last year.
Note: last year I paid for the "3-day" general admission and there were more vendors and better celebrity guests.
On March 21, 2016 [10:49 a.m.], I sent an email to Wizard World's Customer Service Representative and the Photo Ops to let them know about the experience. On March 22, 2016 [9:38 a.m.], I received the following email reply: "Our general VIP tickets have always been the same; entrance into the show thirty-minutes prior. Apologies for any poor experience you might have had." This implies spending 40% more money gives you a 30-minute head start with the vendors...that is the worst deal ever. In addition, the response implies my "poor experience" is subjective and not worth the time to resolve.
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