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| - This was my very 1st time here. I have to say I did enjoy everything. The food was great but the service was crap. I would go back as long as I could have a different server.
For starters, I ordered a chili cheeseburger and bottomless fries and my friend order a bacon cheeseburger with the bottomless fries. The burger was good but messy, that's expected with a chili burger though. I liked the flavor of the burger and the chili. My friend enjoyed her burger too.
The fries could have had more seasoning but it was nothing the house seasoning salt mixture couldn't fix. I like the bottomless fries idea. They were hot and fresh and the just kept coming and coming.
We didn't order an appetizer because there was too much to choose from. The waitress asked if we wanted some fries while we waited. That was cool! I much rather have fries over bread.
Now back to the beginning, the waitress took forever to get to us. She walked past use multiple times and most times she didn't make Eye contact. She kept saying, one moment guys. This was even before we ordered drinks.
After about 10 minutes, she came over and took our drink order. She then left again. She came back after just a couple minutes and dropped off our drinks. We were ready to order, but she said, "one minute guys." She kept passing us over and over. She was taking orders for other tables. Then she put their orders in and came back to us.
She asked if we wanted appetizers. We told said, "No" and then she asked if we just wanted some fries. We said, "yes" to the fries and it only took a couple minutes to get them. She sat them down and was off again. She came back after 3 or 4 minutes and thanked us for our patients.
We ordered and it took us maybe 7 or 8 minutes to get our burgers. We wanted more fries within that timeframe, but the waitress went missing again. We just had to wait until the food came out. It took us like 12-15 minutes to eat and she didn't stop by not one time.
I thought I was being smart when I used the machine thingy on the table to request that the waitress stop by. I felt so stupid when she passed us time after time, even though the red light was flashing on the machine. Also, while waiting, we decided to order some dessert. I ordered using the machine, since the waitress was no where to be found.
She finally stopped by. I asked if I had ordered correctly and she looked through the machine, turned off the blinking light and told me yes, my dessert order was in. I asked for more fries at that time, and I didn't see her again until she brought the fries and dessert out, at the same time, it took maybe 6 minutes. We finished everything and got the hell out of there.
Like I mentioned before. The food was good, but the service was hell.
Fix it Red Robin!!!
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