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| - When I was painting my house, the staff at Ace was SO helpful. Being a n00b to home ownership, I knew a little bit about what I wanted and needed, but not a lot - and they steered me in the right direction with patience and professionalism.
What's more, there was something they did during the check-out that really stuck out in my mind as an example of exceptional service.
I was asked at checkout if I had an Ace Rewards Card. I did, but I didn't have it on me. The manager, who was ringing me up, attempted to look me up by phone number. I wasn't showing up in the system, perhaps because the store where I had signed up (in Southern Highlands) was an independently owned franchise vs. this one?
Anyhow, for whatever reason the manager on the other end, at the Southern Highlands store, couldn't get it figured out either. But since I had spent something like five hundred bucks on paint, the manager really wanted to be sure that I got my reward points for the purchase, so he printed out a duplicate receipt with instructions to credit my account for the purchase, and told me to just bring in that receipt when I found my Ace Rewards Card and they would apply it to my account.
I meant to write this review a while ago because this was actually in August or September and it really impressed me.
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