Great Doctor, Poor selection, Astonishing markup on prices, Appalling Receptionist, Annoying wait prohibits cellphone use. See Details below.
GREAT DOCTOR!: I've seen Doctor McCaffrey for several years at this location for my annual glasses & contacts check ups and I really like her. She is pleasant, thorough and I trust her treatment.
However besides her, I am not at all pleased with how the business conducts itself.
CONTACTS: I won't buy contacts there because they majorly overcharge. ($300 for what I buy for $120 with 1-800 contacts) and frames that are at least triple the cost of what can be found elsewhere on the market. (That is typical for most retailers that have an in-house optometrist.
SELECTION: At this years annual exam, after waiting over 20 minutes for someone to assist me with glasses, I learn they only had 10 cheaply made plastic frames for me to choose from that my insurance covered. I decided to hold off on selecting something at that time.
AWEFUL RECEPTIONIST: A few weeks later I needed to return. Upon doing so I walk into a full lobby and received appalling service from the receptionist.
She asked multiple times why I was there and then aggressively argued with me about receiving my written script for glasses with all my measurements. Finally after a 5 minute long protest and 20 minute wait, a technician assisted me.
WAIT: The wait to see the Doctor is quick, only about 10 minutes but for any other services it's about 20 minutes of being ignored. The most annoying part is patients are prohibited from utilizing cell phones for any reason because of recent break-ins resulting in theft. The only amusement is a TV that plays a slide show of vision tips and tattered magazines.
I won't be returning to this location.
I will continue to receive treatment from DR McCaffrey but at her other office location (which I did and it was great!) and I will always take my contact and glasses script elsewhere.