Trent and Brian took great care of us overall. If you can remember to hate the game, not the player, then they are amazing! The employees are all very nice and personable, just keep in mind that the Mesa location does use old school sales tactics, every single one in the book... So if you can go in prepared to 'handle' all of that, then you can do well. Also be prepared to comparison shop- it may be the only way you will have any leverage. We still overpaid for a new camper in the end (especially after the finance and warranty dept got a hold of us), and I am going to have to personally own that failure to stick with my guns- my fault really, they are just doing their jobs and I can admit to getting outplayed. (grrr) ;-) Our orientation went pretty smoothly and we really liked Danny, our tech. We do have a couple items that need to be addressed, and hope that process goes smoothly- will update this review with our post purchase service experience. Meanwhile, we are celebrating the acquisition of our very first travel trailer and plan to squeeze every penny of enjoyment (lots and lots of pennies) out of it that we can! Thank you Camping World of Mesa!