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| - 4-star food, 2-star service. Been here 3 times, but sadly, the third time was not the charm.
To be clear, the food is really good. Empanadas are terrific. The Boricua, Pernil, Chicken & Veggie and Potato are standouts. It's not easy to find Gallo Pinto in town, and theirs is really good. Soups are rich and flavorful. Tostones and maduras are delightful.
The service, however, goes back-and-forth between indifferent and poor. Last Saturday night, it was a server who only came over 10 minutes after we were seated, and only someone in our party practically grabbed her. Place was about 2/3 full, so that wasn't the issue. We ordered appetizers (soup) and entrees. After 15 minutes, the soup hadn't arrived, so we asked her how they were coming along. "Oh, it's coming, they're making it now". Um, I don't believe that they are making soup on an order-by-order basis. Literally 30 seconds after she walked away, a 2nd server brought over our entrees, and we still didn't have the appetizers. So we canceled one of them, and she acted all pissy. Sadly, not that different from the last time we were there, when we arrived at 6:00 (on a weeknight, half full), told them we needed to be out the door at 7:15, and were served our entrees at 7:00.
Love the food, but I'm done with dining in. Maybe for take out...
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