So we had a great experience with this store when we went to go get our new iPhone 6. The day I got my phone I had to charge it because the battery life sucked. But I thought that it was due to all of my apps downloading and setting up the phone. The next day I had to charge it again by the middle of the day and I barely used my phone because I was in class. My sister got her iPhone 6 the same time. In the past, my sister has been known for using her phone much more than anyone in our family. She did not need to charge it until the end of the 2nd day.
Additionally, I had my phone for 2 days when I realized there was a small dent in the screen on my phone. It's not a big deal but I spent like $600 on a new phone here. C'mon it should be perfect. I think I have a right to be picky. On top of all of this, I can't make calls on my phone because people I'm calling cannot hear me.
I went to the Verizon store to get it exchanged for a new one. Let's face it I need a new one. And I was told the battery life sucked because I used Facebook? Really? It's a smartphone! I should be able to use Facebook without worrying that my phone would die. They then did a "check" by calling someone for 10 minutes to see if the battery life went down 10% and it went down 1%. Ok great it's not my battery it's me...because I shouldn't be using apps on my smart phone because that's not what I got it for while my sister's phone stays on for at least 2 days.
I was told the dent in my phone was small and not worth exchanging for. And was told to turn on the HD on my phone for calling... All of which did not help any problems that I have been having with this phone. I have only had this phone for 5 days.