It's always hard for me to review a fast food joint but KFC had some pretty awesome customer service the other night I went. Besides the 45 minute wait, the inability to order beforehand at the menu stand, and the long lines, our service once we arrived at the window was nothing short of wonderful, something you don't get often at fast food places.
Their mic set wasn't working so we weren't able to order before arriving at the window causing a delay in our food service. Once we finally arrived up to the window, the man behind the counter was very friendly and apologized for the delay in service. There was two of us in the car and he offered us two large sodas for the long wait and even asked if anyone was in the back to offer more drinks for the wait. We ordered a meal for 6 so our food order was pretty large and noticed once we got home a large size of coleslaw was thrown in for us also. That's how customer service should be done!