A superstar! So helpful! My sister brought back lice from latin america, and my fiancée works as a stylist, so she was super freaked out by the prospect that the bugs could have spread to others in the house. Professional Lice Mom came out to us within 15 minutes of making the call. She checked us for and thankfully, my fiancée and I were clean. She proceeded to treat my sister and remove the lice. She is incredibly knowledgable. We learned that lice have evolved resistance to over the counter treatments and medications. Melanie was super personable and an absolute lifesaver. I could not recommend her more highly!