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  • I initially chose Airtime based on Yelp reviews. They were quick to arrive, were friendly but not effective. At the time, they were short staffed as technicians quit. I complained to the owner and asked why the technician wasn't more aggressive and didn't offer to fix my problem as I would have paid more money for the part. He apologized and admitted they were short staffed and didn't have time to address my issue. Because of his candor, I went with them to install my units. I paid for expensive nice units. While the units work, I still had hot and cold areas in the home. I had poor ventilation in one of the bedrooms. This was addressed with them and they did nothing to address it. Also, they promised to schedule a follow-up visit to make sure the units worked well. Never got a call from them. I even initially contacted Brian by text, and wanted to refer them to a friend. He ignored my text. It seems like once they got your money after installation, they didn't care any longer and all that talk about post- service seemed less than genuine IMHO. Well, this was a poor business decision by them. I am moving into a new home and will likely purchase new units. I absolutely will NOT consider them for my next home nor will I refer them to friends. I would encourage Brian to spend more time valuing their existing clients and improve customer service skills. Although they had red flags when I chose to go with them to buy my units, I admittedly chose them because they were cheaper ( by $1K or so) compared to a more reputable company I researched. In retrospect, I feel that was a mistake. The more expensive company did a more thorough inspection, seemed more organized and specific. They were also more established. In retrospect, you get what you pay for. I will choose to go with this other company for my next units even if it costs more. I don't want hot/cold areas and poor ventilation like i have now. Bottomline, if you have the money and prefer quality of work and better organization, I would research additional companies and go with them. I feel I got what I paid for. I decided to save money but received less service.
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