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  • This review is for the service dept. of Shasta pools, not a store. I've never had a problem with the guys who came to do the work on my pool equipment. The problem is with the people who answer the phone. I noticed last time I called, I would be put on hold by the automated system for a long time (like maybe 10 minutes or more). The only way to get to talk to someone was to leave a message then I got a call back within minutes. I thought that was really strange. It happened twice. So I scheduled a service call. A few days before it was going to happen, I had something come up and needed to cancel. I called, again had to leave a message after being on hold to speak to a person. When the rep. looked on the schedule, she said it was never even put in the system! Too strange for me. I'm not calling them again.
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