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  • in my 59 years of experience, this is the worst office i have ever experience. First, they never return phone calls, ever. An example, I have knee problems, on their website they mention "joint injections" so one of the reasons I went to see them was for my knees. They sent me to have x-rays. I went back in for a follow-up, they confirmed I have DJD (degenerative joint disease) and that I would be a good candidate for the injections but they had to get approval from my insurance company. OK....so a month goes by, not word so I send a note through their patient portal. Another month goes by, not word so I send another message, nothing. So I call, leave a message for a medical assistance. Still nothing. Another few weeks go by I call again. this goes on for over 6 months. Then I called and explained that I had sent messages through the portal as well as left phone messages and no one has called. They get a gal on the phone and she tell me my insurance declined the injections. I ask why. She said because you hadn't reached your deductible. It happens that I work in insurance and Insurance company's do not decline procedures because you haven't hit you deductible. So I said exactly that. So then she tells me because the injections were so expensive and I hadn't hit my deductible that they didn't I want to do it. I then said first of all, don't you think that should be my decision whether or not I want to proceed or not since I'm the one paying for it? And, don't you also agree that someone should have called me after my first attempt to get an answer? The whole thing was just plan absurd. They are also horrible at responding to the pharmacy for refills. The meds I take are not narcotics...and again and again I would have to call and leave messages just to get them to respond...just unbelievable. Save your money and find another doctor...these guys give medicine a bad name.
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