I popped in the other day to see about getting some new glasses. I've never worn glasses before, and this was on my way home, so I figured I would stop in and at the very least just browse the frame selection. I was pleasantly surprised by the nice staff and I ended up actually buying a pair.
When I came in the door the staff were already helping other customers. I was told someone would be with me as soon as they could be. I browsed the selection for about 15 minutes before the other customers finished looking at a pair of frames and left. No one helped me initially, but I did ask one of the associates and he gave me some help.
Its worth mentioning that while I was browsing my son decided to start throwing a fit because I would not let him play with the drinking fountain. An associate Ian went out of his way to actually give me a bottle of water for my son to drink. This was a very nice gesture, and I really appreciated it.
I finally selected a pair of frames I liked. The staff were able to call my insurance and see what kind of discounts were available to me. Unfortunately my insurance only covered one pair of frames, so I could not take advantage of the buy one get one free sale, without having to pay a lot more. (The buy one get one free sale only includes plastic frames, but I opted to get the polycarbonate frames for an additional $90)
I was very happy with the turn around time. It only took them an hour to have my new lenses in the frames and ready to wear. When I came to pick up my lenses the lab tech Ian helped me adjust them to my face properly. He gave me lots of good info about care for my new glasses and really went the extra mile to make a good impression. I was already impressed with their kindness earlier, but this was the icing on the cake. He even let me know they do free adjustments and replacement the nose pads for free!
I would give 5 stars If the other staff would have helped me right after finishing with the customer before me. Not a big deal. I would definitely go there again.