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  • Possibly one of the worst serviced establishments I have visited in my life. Upon arrival we were greeted and had our order taken. The register attendant didn't even seem to know the menu, even though the display is right behind him as well, but possibly was new so that I overlook. Our order was taken and we waited 40 minutes just for 12 chicken wings (that came out cold). Note, we are the ONLY people sitting in the establishment. As another 25 minutes pass we still do not have our ONE SINGLE pizza pie that we ordered. Both were ordered at the same time. Employees began to walk by and clean and none cared to ask if we were waiting for something or anything (instead one tried to small talk after we told him we were waiting for our pizza and instead decided to tell us "Well I hope it comes out" as if the staff forgetting is an everyday thing). Finally we had to finally approach the register, just to find out our pizza wasn't started and was forgotten about. We were then fed some excuse that the "machine was out of printing paper, and they didn't think to refill it". So our order was forgotten about due to pure laziness it seems. As we were sitting other online or call ahead orders came in and out in minutes or even seconds, so leads me to believe the paper must've been filled otherwise how are these customers orders coming in? Even if it's called in, it goes into an electronic system that sends and prints the order in the back. Lastly we were given a full refund, no pizza and had to go up the road to another Barro's where they were shocked at this experience and took care of us to an extraordinarily kind amount. Wish I could give zero stars, but yelp is too kind and only lets me do one.
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