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  • Who doesn't like sweets?! Once I found out about this new bakery I made a special trip over. Finding the pay $6 for $12 deal through Yelp made it that more enticing... Once inside the shop, I found it to be welcoming with a comfy seating area with a few table and chairs. The glass case was filled with fun looking pastries. They serve bagels, cheesecakes, eclairs, cookies, and cakes. They also have WiFi for the customers. Great location off of South Boulevard and across the street from the Scaleybark LYNX stop. I ordered some cookies ($6), bread ($8), and a couple of cheesecakes ($3.50 each). However, once I got them home, the cookies were hard (as if they were over baked) and the bread was dry. I quickly called them to see if they bake daily and I was told the bread is baked every Friday and supposedly the cookies are done daily, if not the night before. They also freeze their bread. The baker was very sweet, but asked if I tried rewarming the bread to freshen it up (not what I had in mind). However, she offered for me to return next week to get a fresh batch or to come back and pick out something else with store credit. Instead, I just wanted them to void my transaction and save myself the trip back...but to do so, they asked if I could return to get a refund...and so I did. I think there is a lot of potential in this cookie shop. Although, they could easily make a few changes to make for a better experience: 1. Train staff to be knowledgeable of everything. For a small shop, It is disjointed to hear the employees say, "I am only the ____. I don't know about ____." 2. Have prices on everything. I had no idea the bread was $8. 3. Don't ask for email addresses without saying what it is for and leave it as an option for customers to give. I felt pressured to give my personal email; I get enough ads, I like to be selective. 4. Make sure the product is of high quality, especially because of the prices they are charging. I think of Cake Boss...he checks what goes out and says, "Each time something goes out, it has my name on it...it better be good." Lastly, the owner and staff were not aware of the Yelp deal and I felt the confusion. While the owner and staff were nice, sadly, I had a disappointing experience. I really wanted to like this place.
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