My husband and I had reservations Friday night at 8:15. We arrived a couple minutes early only to be told that it would be a few minutes. We didn't mid too much- it's Friday and we figured it'd only be a couple minutes. We waited over 45 minutes & we got one of the low bar tables. They offered those tables to us when we made the reservation and it was a much earlier time, but we had specifically requested not to have the bar table. Even more annoying, when we got seated we had to wait an additional 10 minutes for the waitress to even come around. It's 9 o'clock at this point, tables are opening up everywhere. There's absolutely no excuse for that. So we are talking over an hour from arrival to even being seen by a waitress. I don't care who your chef is or what you're serving, that is NOT acceptable.
The worst part was the behavior of the staff. The one lady was doing her best to alleviate the situation, but bless her heart it was not working. She told us the reason for the wait was the traffic from the arts festival in downtown Pittsburgh..... the restaurant is in Braddock..... it's 8:15........rightttt. At least she tried. The guy, who I assume was the front of house manager from his interaction with other staff, was so infuriatingly nonchalant about the situation. At first he offered us drinks while we were waiting, but later when we saw the bill they were included. It would've been a nice gesture to pay for the first round since they clearly messed up the reservations. Worse, he NEVER apologized!!! He just said "well the table we're going to seat you at is eating dessert now so it shouldn't be too much longer" in a 'I could care less' tone of voice. Other customers were coming up and joking with us about going to another restaurant in front of the staff that's how bad it got. I will admit when we got the food it was good, but there isn't a prayer that I'd ever go back not after we made reservations and still waited over an hour before we even got served. Hope they can fix their customer service problem!!