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  • The jury is still out for me and the MGM Grand. It's an extremely nice hotel with great food choices. However, I was fairly disappointed with the hotel staff and service. I arrived at 6pm at night and was told my room wasn't ready. I found that a little odd given rooms were suppose to be ready by 3pm. Fair enough, I walked around the hotel for a bit, enjoying being back in Sin City. I went back to the registration desk at 7:15pm and was told my room still wasn't ready and wouldn't be for another hour. Unbelievable. Initially I was told there's nothing I could do. I continued to escalate my issue and was finally passed to someone with some authority. They eventually upgraded my room.....an hour later after many escalations. For a hotel of this grade, I would have expected significantly better service. That was fairly disappointing. Not sure if I'd ever stay there again.
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