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| - Beware of Apache's unscrupulous sales tactics.
I went to Apache to look at trading in my Victory Vision and purchasing a Can Am Spyder. Due to physical problems, I'm needing to go to three wheels. I wandered around by myself for about 5 minutes without anyone offering assistance, and finally tracked down a salesman. He turned out to be the rudest, most uninformed, indifferent salesman I have ever encountered. As I was asking him questions about the product, he contunually tried to turn and run away, as if I was keeping him from something more important than talking to a customer. When I wasn't looking, he disappeared into a cubicle. I walked out of the store in frustration. I later learned that his name is Shane, but he should change it to Shame.
I was later called by another salesman named Jesse who was following up on the online inquiry I had made on the Can Am website. I told him of my experience, for which he apologized and assured me that he would make sure I was treated properly. I gave Apache another shot at my business, and went to see Jesse. Jesse was very polite, very friendly, knowledgable about the product, and eager to make things right for me. Jesse is the reason I gave this dealership two stars instead of one. Unfortunately, Jesse is a rookie salesperson and it appears that he has been trained to treat every customer like an idiot.
After selecting the model that I wanted off the floor, it was time to find out how much I could get for my trade in, how much they were willing to sell the Spyder for, and how much it would cost "Out the Door". Jesse disappeared into his manager's office, and after several minutes came out with a sheet of paper in his hand. He took me to a desk and flashed the paper in front of me. The paper was filled with undecipherable notes and numbers, except for the very bottom, which he pointed to. It was the out the door price. I asked if I could look at the paper, and he just waved it around, telling me that it's not important. I said yes, it is important, and asked if I could have a copy of it. He said he wasn't allowed to give it to me, but instead wrote the out the door price on the back of his business card.
I asked if I could talk to the Manager, and was taken to the cubicle where the manager was seated. I began talking to the man about such things as FICO scores and the different models, and how much the FICO 8 model differed from the FICO Auto 2 etc. He just sat there with a glazed look on his face. I asked him a question, and he was completely clueless. You would think that a sales manager who deals with credit applications all day long, would at least have elementary knowledge of credit matters. This guy was a complete baffoon. It seems that all these people know is how to try to pull wool over customers eyes and sell them whatever they can sell for however much money they can out of them. Apparently, they aren't used to dealing with sophisticated, knowledgeable buyers.
I began contacting Can Am dealers in neighboring states, requesting quotes on the model I was looking for. I received phone calls and emails from half a dozen dealers, eager for my business, and perfectly willing to provide me with a breakdown of price, trade-in allowance, tax, document fees, etc. Each one had a bottom line price much lower than what Jesse and his Manager had quoted to me.
Again, I wanted to give Jesse a chance at the sale, so I called him and asked him to please give me a break down of how they had arrived at their out the door price. He told me that it was against Apache's policy to provide that information to the customers. I said thank you, and terminated the call with a very bad taste in my mouth.
I did end up purchasing my Can Am Spyder RT Special Series from another dealer. I got a great deal, and they were very up front right from the start as far as how much I was paying, how much tax, trade-in value, etc. It's a shame that a guy like Jesse is representing such a sleazy outfit as Apache. I would have loved to give the sale to Jesse, but not to Apache.
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