This Giant Eagle seems more like a GetGo than an actual supermarket. As soon as you get in you want to get out as quickly as possible.
You don't want to do any major grocery shopping here. For one, the prices are high. Secondly, this Giant Eagle does not carry everything you need. Who has time to run to another store? Just get your basic necessities here.
As for produce, it can be awful at times. Whenever I go to Giant Eagle Market District down the street, the produce is fresh and smells invigorating. However, at Shakespeare, you are bound to find produce with wrinkles, open areas, mold and fruit flies- being sold at the same high prices. I can go to Trader Joe's and find much better produce for less.
A pet peeve of mine is the self-checkout lines. Two of them are express lanes for items less than 12; the other lane has a belt if more than 12 items are being purchased. There should be TWO LINES but for some reason customers want to form one long super line, which holds up everything. The staff rarely sorts this out.
The customer service is average here and I don't expect it to get any better.
I only go here if I have to grab one or two items. The best times to go are early in the morning or late at night.