This was one of the most incompetent reservation experiences I have ever had. I tried to book two nights for a wedding and, due to limited availability, had to reserve the second night outside of the wedding bloc.
After agreeing on he phone with the hotel's in-house reservation team on the second-night rate, Heather told me 10 minutes later that the second-night rate was no longer available and I would now have to pay 2x the original rate to secure a room that second night.
The incompetence of the Kimpton reservation system just makes it not worth it to book rooms with them at all.