Admittedly my car was VERY dirty going in; but it came out less clean than I would have liked. Because I did not want the special scents, I was given three of their nice damp towels. I used one for the inside windows, dash, etc. I decided to use the other two to wipe water spots on the outside. When I wiped the outside of my car, the towels became noticeably dirty. There were also dirty spots which I could wipe off easily with the towels and which I thought should have been removed in the washing process. The price was reasonable (I chose the $10 wash) and the free vacuums worked well. I will not go back, though, because I have never been to a car wash that left so much dirt on my car, no matter how dirty it was going in.