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| - We go to house of gourmet about twice a month for the last 5 years, and the food is decent. I love the tofu sizzling hot plate, the cheung fun and many other dishes.
This review is on their customer service, we ordered 5 dishes yesterday and one of them was 2 kinds of bbq. We chose duck and soya chicken. When the plate arrived it had one chicken leg (just the leg not thigh attached) and the breast bone of the duck that was skin and no meat.
We called the waitress over and told her this was unacceptable for $9. She said we would have to talk to manger because we had already eaten one piece of the duck. The manager/owner argued for 15 minutes with us (while the food was getting cold). She told us that some people just like bones and skin? REALLY when you order meat i think you want meat. She also said, she couldn't sell it again because we ate one piece. Ewwwwee they would actually sell it again?
I didn't give up i told her that customer service was about making your clientele happy, and that we spend $$ in her restaurant, we do like the food, and we come often and spend at least $60 a visit, but her count on this bbq dish was not acceptable. For the record i'm not cheap i would pay $20 for the dish if the count was good. This looked like left overs.
She finally relented gave us a soya chicken breast and a duck breast and said next time don't order that dish, lol. There won't be a next time. and she kept touching my shoulder over and over again with each stupid point she made it was creepy.
She actually had the balls to say that if she did this for us she would have to do it for everyone else that complained?? dumbfounded on that response. the waitress also told us we were wrong.
Very disappointing, since we do like going there, but alas no more for us.
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