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| - I have been going to this place for almost 3 years. Until yesterday I always thought they were the best around. I always drove the extra 20 minutes to get there because I felt it was worth it. Took my two Maltese dogs there and have gotten the same shear haircut every single time. They always clean them up so professionally I have always been impressed. I picked them up yesterday and they looked shaggy and hardly cut at all. The girl asked me if i wanted the same cut as on the file and I said yes. After i got them home, I realized they weren't hardly groomed, They rear ends were not clipped at all they were still fuzzy and nothing like i normally get from this place. I was really disappointed. I spent 45,00 a dog plus a 10.00 tip And they look like they were just shampooed. I can still see scissor marks that I cut around there eyes. I was really upset, I love this place. Now this? I called today and explained my disappointment to the groomer, and she was rude and uncaring. She said that she did what the file said, and that yes they hardly had any fur come off. I said usually they are sheared with little fur where you can almost see there skin, I said there fur is still almost 1.5 long? Also they didn't have there glands done, And she says and I quote, you have to speak up and say something. FUNNY I never had to speak up before, they always provide the same service every single time for the last three years. She could care less, It was apparent. I am so bummed out, I cant stand that she could care less. I have asked friends and family on Facebook and have some quality recommendations for another groomer. I am hoping the owner Terrry will contact me, since I would like to tell him the reason I wont be returning to his place after three years of loyalty.
The groomer I dealt with was young, rude with pink hair. #horrible
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