I was a bit disappointed with their customer service. We went in on a Tuesday when they were not busy yet they would not take the time to show us there to find items in the store (all they did was point across the room to general locations). There were many employees in the place, but they all seemed to be taking inventory or stocking shelves. Their attitude may be due to the lack of competition in the area. You need to call ahead (24hrs) with your order, so they can put it together. At least, someone loaded the 100lbs of clay into our car. We were thankful for that.