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| - On 1-16-18 at about 4:15 pm, I went to Hallmark on Tropical. Normally, I like this store, however, the lady working the counter was extremely rude. I've been to this store plenty of times. I even have a an account with them. I would like to start off by saying, I believe in people being security minded ie ..can I see your ID etc.
This time it was different this lady did not greet me when I entered the store . She did not offer any help while I was looking. Instead, the first thing out of her mouth was you cannot return gift cards. I was not there to return anything I was there to purchase gift cards. I bought quite a few of them. I asked her do people get mad when you say that. Her: while people try to get the number off the card and return them. Me: good to know. Then I gave her my debt card. Her: I need to see some ID. I'm writing this in hopes that she can get better training when talking to customers.
I can think of a billion different ways she could have done things. Example: Hi sir, if you need any help let me know. Sir, we have a wonderful return policy, however, it does not apply to gift cards. I noticed your buying a lot...you must be a very good husband/friend/coworker. Have a nice day, sir. Thank you for coming. This would have been a different review.
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