B & L Shoe and Luggage Repair is quietly providing skilled workmanship and solid customer service in this valley. I had a piece of Delsey luggage that was in desperate need of repair or replacement. I looked at the Delsey website and saw B & L was the only shop listed for the entire state of Nevada as a repair center.
I dropped my luggage with no expectation. The piece was in exceptional shape, but it was a decade old and out of warranty. But I figured it couldn't hurt to see what B & L would be able to do.
A representative called me a few days later informing me that Delsey would not replace my beloved piece with a new piece of luggage. That did not surprise me. She then told me that she would be willing to exchange the piece for a different (use) piece that they had in the shop. That did surprise me. She said since they could use the parts of my damaged piece, they would be willing to keep it. I exchanged my damaged piece for a sturdy (although not nearly as cute) used piece from a different Delsey collection. After the exchange, I purchased an altogether different piece of luggage for a fair price.
Looking around the shop and talking with the clerk, I was impressed with the repair workmanship reflected in numerous shoes, purses and suitcases positioned around the shop. After experiencing their professional and efficient customer service I will definitely be returning to B & L with my shoe and leather repairs. I am very happy to have found this place.