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| - The only reason they get one star is their service dept has been prompt, so far (and it's not possible to give zero stars). I had several problems after moving in and they always get someone out pretty quickly. That ends anything good I have to say about Waypoint Homes. It's obvious they have some serious internal issues.
1) They require that you have renters insurance and all utilities in your name prior to move-in. Totally understandable. Problem is, the utility companies don't give you account numbers when you initially set up the account. So, even though I had everything in my name, they threatened not to give me the keys until I had the acct numbers. At that point I told them that I would find another place. Then they came back and basically threatened to sue me because I had signed a contract. What?!
2) They require you pay rent through their online portal. Super convenient, right? Except it never works and is not accurate information. Month one, it said I owed $500 (my monthly rent is $1360). So I call four days before the end of the month. No answer, No voicemail. I figured I'd just wait until Monday (February 1) to call and pay. Once again, no answer. It just rings and rings when you call their billing dept. So, I just paid what it said I owed (thinking I may have overpaid a deposit). A week later, I get an eviction notice from Dunley LLC. Again, I called and this time was able to get in touch with a billing specialist who said I had to pay the balance due AND a $95 late fee which would be refunded in March. OK. Not happy at this point but I paid it. I was assured that it would be refunded the following month (March). Three weeks later, I receive another eviction notice (certified mail). Call Waypoint to inquire about it. Left message. No response.
Monday February 29th, I go to pay the rent online. Once again, the amount owed says $405 and there's another $95 late fee tacked on (even though it's still February and rent isn't due until March 1). Call Waypoint Home billing dept. I was assured again that it would be updated on 3/1/16 to reflect the right info plus the credit of the late fee from January. Nope! Never happened. Call Waypoint billing again. No answer. Left a voicemail asking if I should just send in my check moving forward to an address. No return call. At this point I'm expecting another eviction notice for their error and another late fee.
3) Today (March 2nd) I receive an email from Waypoint saying that I have an HOA violation for weeds in the alley. The letter was dated February 11th, yet I am just getting the notice today. Some background, when I moved in, the leasing agent promised that the landscapers would be out to spray/cut the weeds in the back yard. Never happened. I called and explained that the landscaping company, as I was told, was supposed to come out within a week or two after I moved in. Now they tell me it has to be requested within 30 days so there's nothing they can do. Fortunately, after much back and forth, and proof I was mislead, the landscape company came out to take care of the "weeds" (which was really just grass that they tried to plant and obviously did not keep up with).
4) Working from home, I specifically asked about cable/internet/phone access since I didn't see any outlets in the house. They advertised the home as cable/internet/phone ready. After I moved in, CenturyLink came out and said the only outlet did not work, so they would either have to fix that or put another outlet in. Waypoint refused to pay the $125 fee. They also advertised that a washer and dryer were included. Nope!
At this point, I feel totally misled by Waypoint Homes and have notified them they are in breach of contract. They try to make you sign a two year contract (wonder why!?) which fortunately I did not do (so they charge an extra $160 a month). I wouldn't recommend Waypoint Homes to my worst enemy. Do your research!!!
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