The Ice Den excels in all areas as an ice skating rink.
The staff is professional and respectful, from the guy who hands you your coffee in the cafe, to the manager (don't know his name, but he is always there and always says "hi" with a smile). My daughter takes lessons and the girls and guys that teach are always helpful and seem like they like doing it as well as enjoy the kids.
They take very good care of there equipment and facilities. The skates are well maintained. The ice is smoothed over by the zamboni at the same time so you are not skating on rocky ice. They are always clean and the place looks as new as it did on their grand opening.
It is pretty much always busy, which is a testament to there reputation. It can be a little crowded but they do have people on the ice to run crowd control and help anyone who needs it.
The shows that they put on from time to time are very well done and there are always hockey games or practice going on, which are fun to watch.
The one thing that I can say about the Ice Den is that they are professional from the time you walk in the door, to the time you leave. I cannot say anything negative about them. This is a good thing since my daughter is obsessed and it looks like we will be frequenting them for years to come.