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| - This is a value hotel that is located near the strip and conveniently off I-15, especially for those coming from California. The rooms are spacious and the rates are generally very reasonable. It is a small hotel (300 rooms) so its easy to get in and out and the new garage connected to the hotel makes parking a breeze.
However, this hotel recently implemented a $7.50 daily resort fee, which doesn't provide anything they didn't have BEFORE they started charging the fee, and was not disclosed to me during the reservation. Of course, you arrive the first night and the front desk tells you -- so what are you going to do. The resort fee 'includes' the shuttle service -- which runs so sporadically to begin with (doesn't start to the airport till 8am, for example) that its hardly worth it. And even when you DO adjust your schedule so you can take their shuttle (as I did to take it back from Town Square, a shuttle stop) it never shows up. I called the hotel and took me five tries to get through to an operator (it kept going to voicemail) and then ask the operator to connect me to bell desk .. which.. you guessed it... took me to voicemail.
In the end I took a cab back which wasn't too expensive, but it was the principle of paying a bogus resort fee and not even getting the 'perks' out of it. I showed my tax receipt and the night supervisor took off just enough resort fees to cover my taxi fee (which was 2/3 nights I was there). This was acceptable, though tacky -- any hotel that is service oriented would have waived the whole thing when they fail to provide the service.
And then I get up to my room and find that they didn't even clean the room. Now I'm waiting for them to add a cleaning fee, but so far they didn't, so I called .. and was told that I left the do not disturb sign on. I know this not to be true as my wife and I came to the room several times in the day and verified it was the correct 'make up room' sign instead. So basically, instead of offering another token gesture (a free dessert? I don't know) they make up excuses and blame the guest.
I will not be staying here again unless i have to and I recommend others to choose South Point which is nearby and only marginally more expensive. They have made mistakes too (I'll write another review about them) but they always own up to them. Or pick any Harrahs properties -- some are very cheap and they dont charge resort fees..
FIGHT THE GOOD FIGHT AGAINST RESORT FEES!
EDITED TO ADD: Despite repeated promises to take off two days of resort fees (which barely covered the taxi fee I was supposed not to have paid) I only had one night taken off. As it was 6am I did not have the energy to fight again. Stay at this hotel only if its cheap as service is poor.
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