Ambitious menu that isn't pulled off.
MANY ingredients are swapped out and or missing ingredients of plates described
The food we were served mostly tasted NO WHERE NEAR IT LOOKS
VERY POOR NON PROFESSIONAL execution of a protein in a high end resort
What drew me to Kitchen West was the amazing menu I read on-line. I thought that is what I want to eat. The resort setting seemed like a bonus. It just sounded like it had to be the FIVE STAR experience I was hoping for.
A cheerful pleasant waitress took our order but then started working outside and then other people and the manager started serving us.
I also note that this restaurant wasn't busy at all. We were one of two tables in a large restaurant.
We started with the two for $15.00 appetizers of Foraged mushrooms Kiln Flatbread and Fried Mesquite Honey Cheese Curds.
The Mushroom Flatbread was missing the toppings of Foraged Mushrooms and Chimmichurri. A spreadable cheese was substituted for provolone. We inquired about the mushrooms and a manager kindly had the kitchen cook us up the mushrooms we were missing. She apologized to us and very kindly took our appetizers off the check and boxed up the appetizers for us.
The Fried Mesquite Honey Cheese Curds were very plain tasting and came with regular yellow mustard. Not sure if they were suppose to be drizzled with honey or not. Not sure if yellow mustard is what they were suppose to come with.
Where things really fell apart was when we got to my Summer Harvest Salad with added Salmon.
At this point I JUST SHUT DOWN and wanted to leave.
The salmon seemed like it was left-over and also over-cooked from days ago and was slightly re-heated. The salmon had albumin formation. It was like egg whites coming out of the over-cooked dry flesh. You can see this clearly in my photo.
My amazing sounding salad was also missing key ingredients that I was looking forward too.
The salad was missing
Fiddlehead Ferns
It had blueberries but didn't have the pickled blueberries in description
missing candied sunflower seeds
Dressing was missing seasoning. It seemed like all it was made of something like cucumber water and sour cream with nothing else. You can see the dressing just looks watery and white with nothing in it from my photo.
My husband's plate really was ok. The plate looked beautiful. The pasta was made nicely. he thought the sausage could have used some seasoning. Plate might have been missing garlic chives.
The manager cleared our plates and when she took my plate she said that was a really great salad wasn't it? At that point I was still in shut down mode.....and didn't have it in me to bother her about the missing ingredients but I did mention the salmon that she didn't see because my husband bagged it up for our dogs.
After this experience I will never go back nor can I recommend.
I'm generously giving them two stars because my husbands meal was ok and all the front of house help I came in contact with seemed like they cared.
The problems are all kitchen 100%