rev:text
| - My mother-in law likes the restaurant and so my wife and I take her there at least twice a year. If I never returned to the restaurant again, I would be fine with that.
Typically we dine here during the early dinner hour on a weekday to avoid the busy time. In theory, this strategy would result in more attentive service and avoid any sold out entries. Past experience has shown that this theory does not hold up.
However, in this instance, we decided to take my mother-in-law there for Mother's Day. We made the earliest possible reservation (3:30pm). When we arrived at the restaurant we learned that they were serving a buffet. We dislike buffets and my mother-in-law has a gluten allergy. Had we been informed of this when we called for the reservation we would have gone elsewhere.
Absolutely every entree (pasta, salmon, beef, turkey and ham was lukewarm at best. The only hot item wax the scalloped potatoes! This is amazing in that we were the first in line when the buffet opened!
After taking our drink order, our server did not once stop at our table to ask how we were doing. For those familiar with the dining area situated by the bar, you know that a server would practically have to go out of their way to avoid us! We had to ask the bus person anytime we needed something, until it was time for the check.
We paid $27 a person for a buffet serving lukewarm food and horrible service. I was planning to provide a gratuity that reflected the poor service, only to find that 15% was automatically added to our check! On top of this, the credit card slip was presented with a line suggesting a gratuity, with no mention that the bill had already included the 15%!! I wonder how many people were tricked by this deceitful act?
NEVER AGAIN!
|